Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 859-534-5107 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Furniture:

All sales are final. We do not offer refunds but we do offer 100% in store credit. This credit can be used at any time and never expires. If you receive any damaged item(s) we will work with the suppliers to get the item fixed or replaced for you. Pictures will expedite the replacement of your product plus give supplier the info they need to fix the problem in the future. Pictures needed: picture of packaging if there is noticeable damage, picture of complete item, and close up picture of damage. A minimum of 1 to 2 weeks should be expected for resolution. Any damaged product will be repaired or replaced on a case by case basis. Please email pictures of any damaged products to drj@twc.com and include the order number in the subject of the email.

We are not responsible for any damage that occurs after pickup from our warehouse or damage inflicted by the customer.

Mattresses:

Due to the highly personal nature of mattresses and health issues, we cannot accept returns on the products. We also do not take away used mattresses. All mattresses we carry are bought direct from the manufacturer and are brand new. No used mattresses are ever on our delivery vehicles or in our store.